
Ombudsman Corner
By Richard Blakeway, the Housing Ombudsman Residents shouldn’t face a postcode lottery when making a complaint. This means our Complaint Handling

By Richard Blakeway, the Housing Ombudsman Residents shouldn’t face a postcode lottery when making a complaint. This means our Complaint Handling

Going ‘above and beyond’ to help customers By Mary Telford, Resident, Karbon Homes With close to 30,000 homes across the North East and




















