Features

Preparing for the new era of regulation – a quick guide

To help social housing providers prepare for the new regulatory regime, HQN has provided a quick guide on how to comply with the consumer standards.

11 July 2023 No Comments

‘Sadly, you can’t assume a social landlord is a good landlord’

Andy Burnham is a man on a mission to make housing a top priority for Greater Manchester and the next Labour government. He believes the

13 April 2023 No Comments

Talking heads: Mandatory qualifications for social housing managers

In our new regular series, we seek the views of sector experts on a key housing issue. First up, we asked HQN trainers and associates:

13 April 2023 No Comments

Resilience roundtable – housing management and estate services

Last month, HQN brought together housing professionals from across the sector to discuss what organisations are doing to protect themselves and residents from the impact

23 November 2022 No Comments

Reasons to be cheerful… the UK economic picture for 2023 and beyond

At HQN’s stress testing event earlier this month, two housing finance experts shared their thoughts on the prospects for the UK economy in 2023. And

23 November 2022 No Comments

Joining the dots – how to get service delivery right

By Lydia Dlaboha, Deputy Chief Executive, HQN Whether it’s around issues of safety, complaints or general good practice, the importance of this joined-up approach

23 November 2022 No Comments

‘Will anyone actually listen to tenants?’

Five-and-a-half-years on from the Grenfell fire, survivors talk exclusively to Danielle Aumord about their hopes and fears for the future and whether, now that the

23 November 2022 No Comments

Ombudsman complaints: Five ingredients for success

By Carl Makin, PhD Researcher at the University of York The latest insight report from the Housing Ombudsman Service paints a stark picture. Between

23 November 2022 No Comments

Crunching the crisis

As the cost-of-living crisis heads into the tough winter months, HQN and Mobysoft ran a roundtable with income collection professionals to get a sense of

23 November 2022 No Comments